Terms + Conditions






In the Terms and Conditions the following definitions apply:

“Company” means Urban Souls Health and Fitness Limited, a company registered in England under 11537321, whose registered address is Acre House, 11/15 William Road, London, United Kingdom, NW1 3ER and whose main trading address is 27A St Ann’s Road, London, W11 4ST.

“Client” means any person that has completed and submitted the online registration form (the “Registration Form”) at the Urban Souls and Fitness Limited website, www.urbansouls.yoga and which registration has been accepted by the Company.

“Studio” means 27A St Ann’s Road, London, W11 4ST

“User” anyone using the Company’s Website, who is 18 years of age and over.

“Terms and Conditions” means these Terms and Conditions.

“Website” www.urbansouls.yoga and any sub-domains of this Website unless expressly excluded by their own terms and conditions.

1.2 References in the Terms and Conditions to the singular will include the plural and vice versa and references to the masculine gender will include references to the feminine gender.

1.3 These Terms and Conditions together with the Company’s Privacy Policy and Waiver Form shall constitute the entire agreement between the Company and the User and or Client in relation to the use of the Company’s Website and the Company’s Studio.

1.4 If a provision of these Terms and Conditions is determined by any court or other competent authority to be unlawful and /or unenforceable, the other provisions will continue in effect.

1.5 The Company reserves the right to vary and revoke the Terms and Conditions from time to time which variation it may consider necessary or desirable for the regulation of the affairs of the Studio and the conduct of Clients. Any such changes will be notified to Clients and, until revoked, are be binding on Clients.

1.6 The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.



2.1 To become a Client, the Registration Form needs to be completed and submitted by a person and accepted by the Company, “Registration Process”.

2.2 By completing and submitting the Registration Form the User agrees to these Terms and Conditions, which are also attached to the Registration Form.

2.3 Acceptance of a person as a Client is in the absolute discretion of the Company.

2.4 The Company reserves the right to expel from the Studio, suspend for a specific period or refuse entry to any Client whose conduct is or may, in the Company’s reasonable opinion, be injurious to the character of the Studio or which amounts to a breach of the Terms and Conditions or where such expulsion is otherwise in the interests of the other Clients of the Studio. Any Client so expelled will forthwith cease to be a Client of the Studio and will not be entitled to any refund for any period during which his access is suspended.

2.5 Clients must be a minimum of 18 years of age.


Details of session times at the Studio may vary from time to time. Session times will be published by the Studio and will be available either at the Studio or at www.urbansouls.yoga


4.1 Details of session prices and gift certificate prices are available either at www.urbansouls.yoga or directly from the Studio and will be such prices as determined by the Company from time to time.

4.2 A Client may not attend any session at the Studio without first booking and paying for the relevant session.

4.3 Payments for sessions and gift certificates in any amount are non-refundable unless otherwise stated in the Terms and Conditions.

4.4 A Client may only buy gift certificates for other Clients.

4.5 Clients must keep an active credit or debit card on file so that any late cancelation and no show fees can be recouped in line with the bookings and cancellation policy


5.1 A Client can book or reschedule classes and one-to-one sessions only for themselves. Class bookings can be made via www.urbansouls.yoga, in person or by telephone at the relevant Urban Souls Studio, or via the MindBody Mobile App.

5.2 Clients will be charged for a session where cancellation or the rescheduling of a session is not made online or notice of the same is not delivered by hand to the Studio and received in person by a Studio worker at least 12 hours prior to the booked time for group classes.

A 7 day minimum notice period if required for cancellation of any workshops.

If you’re enrolled in an unlimited pack, you will be charged for all late cancels and no shows at the single class price specific to that class discipline, after the first two instances.

5.3 Sessions are booked on a first-come first-served basis. A Client may use the waiting list facility at www.urbansouls.yoga in the event that his first choice session is unavailable. If a Client joins the waiting list for a particular session and becomes automatically enrolled, his booking will be subject to the Terms and Conditions in the usual way.

5.4 Sessions are valid as follows:

Early Bird Special: valid for 1 month from date of purchase. 1 purchase per customer

2 WEEK INTRODUCTORY OFFER: valid for two weeks from FIRST visit. 1 purchase per customer

UNLIMITED MONTHLY: valid for 1 month from date of purchase

SINGLE CLASS: valid for 3 months from date of purchase

5 CLASS PASS: valid for 3 months from date of purchase

10 CLASS PASS: valid for 3 months from date of purchase

20 CLASS PASS: valid for 6 months from date of purchase

30 CLASS PASS: valid for 12 months from date of purchase


6.1 By agreeing to these Terms and Conditions Clients hereby confirm that they have no health problems (including without limitation cardiac irregularities; spinal, bone, joint, tendon or ligament injuries; spells of dizziness; asthma (or other breathing difficulty); diabetes, epilepsy or any allergy) which may affect their participation in any sessions at the Studio. All Clients are required to complete the Waiver Form before attending ay class.

6.2 It is the Client’s sole responsibility to notify the Studio before attending any session of any circumstances affecting their health which may be exacerbated through continued use of the Studio and/or which may have arisen or worsened since their last session at the Studio (if any).

6.3 Clients are advised not to undertake strenuous physical activity without first seeking medical advice if they have concerns over their physical condition and wellbeing. Clients with low or high blood pressure and/or cardiac irregularities should not attend class. If there is any doubt, the Client should consult his doctor.

6.4 The Studio reserves the right to refuse access to any Client if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of Studio facilities.

6.5 Clients are required to follow the instructions of the instructor at all times.

6.6 Clients shall not be allowed to attend any session whilst under the influence of alcohol or drugs. In the event they do attend, this is entirely at their own risk.

6.7 Clients are not allowed to use any of the Studio’s equipment unsupervised and outside the sessions.

6.8 Clients suffer an accident or injury on the Company’s premises must report the accident or injury and the circumstances in which it occurred immediately following the accident or injury to a staff Client at the studio


7.1 The Company cannot be held responsible for any particular session, instructor and/or item of equipment not being available for whatever reason. The Company reserves the right to make alterations to the sessions, instructors and/or equipment, as well as to those ancillary facilities (e.g. showers), provided to Clients, without notice and in its absolute discretion and the Company will not be liable for any loss occasioned by such alterations except insofar as such loss is by law incapable of exclusion.

7.2 It is the Client’s responsibility to ensure that s/he is capable of undergoing a routine of exercises provided by any programme which he follows or class which he attends. Clients accept the risk of injury from performing exercises and using specialist equipment and are advised to consult their doctor prior to beginning any session. Advice provided by our instructors at no time constitutes medical advice in substitute for advice provided by a medical professional.

7.3 The Company accepts no liability for loss or damage to property of Clients or for injury to Clients on the Studio premises or outside the Studio except insofar as such loss, damage or injury is by law incapable of exclusion.

7.4 In consideration of their participation in the activities and programmes of the Company and the use of facilities and equipment owned and/or under the control of the Company, the Client hereby waives and releases the Company from any and all responsibility or liability for injuries or damages resulting from their participation in any of the Company’s activities or use of the Company’s equipment or facilities save in respect of death or personal injury caused by the negligent act or omission of the Company.


8.1 A Client is entitled to use the Studio’s facilities provided always that the Studio may at any time without notice withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Studio or the Company.

8.2 Children over the age of seven may not enter changing rooms or other areas reserved for the opposite sex, regardless of whether they are accompanied by an adult.

8.3 Clients are allowed to use the Studio’s property including towels, toiletries etc. which is provided as a courtesy to its Clients when attending sessions at the Studio only. The removal of any Studio’s property from their premises may result in the termination of the Client’s relationship and legal action.

8.4 Clients are allowed to use mobile phones in the Studio, these should be put on silence during session.

8.5 No photos or videos are allowed to be taken of the Studio, staff or other Clients without their prior consent.

8.6 The Company may occasionally take photographs for promotional and social media purposes. Please email us at info@urbansouls.yoga if you do not consent to your image being used for this purpose.


Personal belongings are brought onto the Studio premises at the Client’s own risk and the Company does not accept liability for any loss or damage whatsoever to such items.


Clients are requested to wear a form of appropriate dress and the Company recommends that Clients wear stretch pants or shorts and a T-shirt or sports top. Clients should attend sessions barefoot or, if preferred, with socks. Footwear should be removed in the reception area before entry to the changing rooms or the studio.


11.1 In the interests of safety and hygiene, no crockery, glass or food are permitted in the changing rooms or studio. Only water is permitted in the Studio. Other than with the exception of guide dogs no pets are permitted in the Studio training spaces or changing areas and remain at the discretion of the company.

11.2 Notwithstanding paragraph 11.1 above, Clients must not walk around the Studio barefoot if they have Verruca or similar foot complaints.

11.3 Clients must use the main entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and Clients must not interfere with these exits for any reason. In the event of a fire, Clients are asked to make their way to the nearest available exit.

11.4 Smoking is forbidden in the Studio.


Merchandise and retail items purchased at the studio (excluding yoga mats or opened products/packaging) may be returned and exchanged for an similar product or store credit only. This is only possible if returned within 14 days and with a valid receipt.


13.1 Latecomers will only be admitted into a 90 minute class if they can be on the mat within the first 10 minutes of the class.

13.2 Late comers will only be admitted into a 60 minute class if they can be on the mat within the first 5 minutes of the class.


14.1 Clients are required to give written notice to the Company of any change of address. Failing such notice, all communications will be assumed to have been received by the Client within five days of mailing to the last address notified to the Company.

14.2 The Company reserves the right to refuse admission to the Studio.

14.3 The Company may assign the benefit of the Registration Process and the Client’s relationship to a third party at any time without notice to the Client.

14.4 A person who is not a party to the Registration Process has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any term of the Registration Process.

14.5 The Company may, if a Client so wishes, communicate with the Client by electronic mail (“email”). By providing an email address to the Company the Client consents to receiving email communications from the Company, including notices pursuant to the Terms and Conditions. The Client also accepts the risk that email may not be a secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Client by email.

14.6 Clients must at all times observe the Studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Clients.

14.7 Any marketing, educational or other materials of any nature whatsoever produced by the Company in connection with the Studio and which are made available to Clients at the Studio will at all times remain the property of the Company and will be subject to the Company’s copyright.


15.1 By using the Company’s Website, the User accepts these Terms and Conditions in full.

15.2 The User must not use the Website in any way or take action to cause damage to the Website or impairment of the performance, availability and accessibility of the Website.


16.1 All the content including on the Website, including, but not limited to, text, graphic, logos, icons, images, sound, video clips, data compilations, page layout, underlying code and software is the property of the Company or other relevant third parties. By continuing to use the Website the User acknowledge that such material is protected by applicable English Law and International Intellectual Property law.

16.2 The User is not entitled to reproduce, copy, distribute, store or in any fashion re-use material from the Website unless given permission to do so by the Company.


17.1 The Company’s Website may include links to third party’s website in order to provide the User/ Client with useful information however the Company will not be responsible for the any content of such websites and pages or for anything provided by such third party’s website.


18.1 The Company does not warrant or represent the completeness or accuracy of the information published on their Website and or that the material on their Website is up to date.

18.2 The Company reserves the right to discontinue or alter any or all of their Website at any time in their sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these Terms and Conditions, the User will not be entitled to any compensation or other payment upon the discontinuance or alteration of the Website.


To the maximum extent permitted by law, the Company accepts no liability to the User in respect of:

a) any losses arising out of any event or events beyond their reasonable control;

b) any business losses, including, without limitation loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill;

c) any loss or corruption of any data, database or software;

d) any special, indirect or consequential loss or damages;

e) any liabilities arising under these terms and conditions or relating to the subject matter or these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.